1. No Access to the Keyboard During the Boot Process?
Help, I can't access my keyboard at boot!
If this is the case, I would recommend:
1-1. If using a USB keyboard, plug the keyboard into the primary
USB ports on the back of the computer (on the motherboard). Restart the
computer and try again.
1-2. Try another known working USB keyboard plugged into the
primary USB ports on the back of the computer (on motherboard). Restart the
computer and try again.
1-3. Try another known working PS/2 keyboard, restart the computer
and try again.
1-4. If using a PS/2 Keyboard, try replacing your keyboard with a
USB keyboard, restart the computer and try again.
1-5. If these steps fail, remove your keyboard connection and shut
the computer off with the power button. While computer is off, plug the
keyboard back into the computer and start the computer.
Still doesn't work? Please go to "I need to flash my
bios" section and proceed with flashing your bios.
2. Does Your Computer Freeze at Bios?
Why is my computer frozen?!
2-1. Remove all devices from your computer including removable
hard drives, additional USB devices, and printers and faxes. Restart the computer
and try again. If no result, go to step 2-2.
2-2. If you can see your bios screen, please tap the key to go
into your bios settings. While inside of bios, make sure that your hard drive,
memory and video card ( is applicable) are detected. If it is not, try
re-seating or replacing the unit that is not being detected. If no result, go
to step 2-3.
2-3. While looking in bios and all of your hardware is getting
detected okay, please reset the bios back to its default settings and choose
"save and quit." The computer will restart and you should be looking
at the operating system loading page at this point. If no result, go to step
2-4.
2-4. Open the computer, remove all but 1 memory module (usually
closest to the CPU) and disconnect all hard drives. Also disconnect and PCI or
AGP add on cards and start your computer. If you see "operating system not
found" or a similar message, progress has been made. Then start adding
back 1 item at a time, restarting the computer after each item to see when it
fails.
If these steps still won't work, please proceed to the "I
need to flash my bios" section.
3. Computer Beeping Noises on Power Up
No data on screen and computer yelling at you?
3-1. If your computer is beeping at start up and you are not
seeing anything on your screen. There is a hardware problem with your computer.
Please check your motherboard or computer manufacturers website for bios code
meanings. If this is not possible, first thing to try is remove all sticks of
memory except for one, restart your computer and try again. If no result,
please go to step 3-2.
3-2. If removed and tested all memory, please disconnect all
internal connections EXCEPT for Power supply connections, Video card
connections and the Power switch (PSW). Also leaving 1 stick of memory,
heatsinks and fans plugged in as well, restart the computer and try again. If
no result, please go to step 3-3.
3-3. If you have a video card installed and have on-board video as
well, please remove the video card and the power connection to that card. Hook
the video cable to your on board video connection. Restart your computer and
try again. If no result, go to step 3-4.
3-4. If the beeping still exists, Try replacing the memory with a
known working module. Restart the computer and try again, if no result, please
replace the motherboard and try again. If still no result, go to step 3-5.
3-5. If beeping still exists, replace the processor and add only
the necessary connections ( Power supply connections, Video card connections
and the Power switch (PSW). Also leaving 1 stick of memory, heatsinks and fans
plugged in as well ). Start the computer and try again.
Note: If all steps do not work, please review the steps one more
time, if the computer is still beeping at start up, please contact a local
computer repair technician.
4. Windows Was Unable to Start?
unmountable volume, windows did not start successfully?
4-1. First you should try "start Windows normally." If
this does not bring you back into Windows, move to step 4-2.
4-2. Choose the "Use last known good configuration", you
should be able to boot back into Windows at this point, if not proceed to step
4-3.
4-3. Choose "Repair" as an option and let the computer
go through it's motions, your computer may restart a couple of times in the
process. You should now be able to get back in to Windows, if not please
proceed to step 4-4.
4-4. You will need to boot from a Windows installation DVD or
boot-able USB with the installation files on it. Make sure to press the
adequate key at bios to view / change boot options. Boot the DVD / USB, choose
repair and then choose your Windows installation directory. If prompted with a
command prompt, type "chkdsk /r" and then press enter. If no result,
move to step 4-5.
4-5. If another computer is available, please remove the hard
drive from the affected computer, insert the hard drive into the working
computer as a slave ( making the proper jumper configuration change on the
primary and slave drive). Then boot into Windows using your known working hard
drive, then try and recover as much personal data as possible and store it on
the known working hard drive. If another computer is unavailable or this does
not work for you, please proceed to step 4-6.